Terms and Conditions

Dolls, Clothes and Accessories

We offer 2 levels of shipping service: Standard or Express. With Standard Shipping, we use Fedex Standard Ground Service, delivering most orders between 3 to 5 business days (See Shipping Tab). Prices for Express shipping available upon request at support@starpathdolls.com

Personalized Books

Personalized e-books can be instantly downloaded to your e-reader after purchase with no delivery charge. Paperback books will arrive through the US Postal Service book between approximately 10 to 12 business days.

We will do our best to deliver your product in the time frame you have chosen during checkout, but we have no control, nor can we accept responsibility for any delays caused by the designated shipper.

Returns

All merchandise except personalized books is returnable to Starpath Dolls for an exchange, credit or refund.

Unfortunately, we cannot accept returns of the personalized books. Each book we produce is uniquely tailored for the person who has provided the information. We recommend that you carefully check your child’s information that has been entered before you submit it to be used in the personalized story.

If your purchase was made from the Starpath Dolls website, please send us a message explaining what you would like to return along with the order number or packing slip. We will refund or credit you $79.00 for the price of the doll, but cannot refund the personalized book. All clothing and accessories are returnable. Your message should be sent to support@starpathdolls.com.

If your purchase was made at a retail store, please return it to the store with a copy of your receipt. Shipping and processing fees are non-refundable.